Return Policies

Returns

Email us at mtnmetaljewelry@gmail.com

  • Contact us within 14 days of delivery.
  • Leave your name, order number, and reason for return. We will review your request and give you further instructions for your return.
  • Ship items back via USPS Priority Mail after the return is accepted. Must provide tracking information. 
  • Customers are responsible for return shipping costs. 
  • Once return is received and approved we will send a notification that your refund has been processed and you will see that reflected in your account within 5-7 business days. 
  • We don't accept exchanges or cancellations. But please contact us if you have any problems with your order. 

Conditions of return

  • Buyers are responsible for return shipping costs.
  • If the item is not returned in its original condition, the buyer is responsible for any loss in value. 
  • Items must still have original packaging where applicable. 

The following items can't be returned

  • Custom, personalized orders, or one of a kind items
  • Items on clearance or sale